Our Services

Find out more about the services we offer

How to access the services

To speak with one of the team from the primary care network please call 023 8202 0363 or go via your GP practice Hedge End Surgery or Blackthorn Health Centre or E-Consult.

Address details
ESP Primary Care Hub
Lowford
Southampton
SO31 8ES

Telephone number: 023 8202 0363


Out of Hours Hub

Appointments+, Long Acting Reversible Contraception, Eastleigh Youth Counselling Service, I-Talk, Phlebotomy.


Social Prescribing Link Workers

GPs have many people visiting them with non-medical issues, such as feeling lonely, isolated, or stressed by work.

Or perhaps they have a debt problem or a welfare issue - all of which can affect a person’s health and wellbeing. 

As well as offering practical and emotional support, Social Prescribers have the time to work with patients to find out what matters to them; and to empower them to connect to a specific service or a community group, where they can make friends, learn new skills, and gain support or advice.

Our Social Prescribing Service is available to anyone who would like help to improve their health and wellbeing. 

We can support you with: 

  • Arts, music, outdoors and creativity 
  • Befriending, counselling, and other support groups 
  • Housing, benefits and financial support and advice 
  • Employment, training, and volunteering 
  • Education and learning 
  • Getting involved in local groups and activities 
  • Accessing specialist services and support 
  • Healthy lifestyles and active lives

Social Prescribers work Monday to Friday, generally between 0830 and 1630.

This service is currently only for people over 18. It is not an emergency or urgent care service.

You can access a social prescribing link worker if you are registered with Blackthorn Health Centre, West End Surgery or Hedge End Medical Centre. You can be referred by a clinician, GP, Nurse, HCA, pharmacist or anyone who works in your medical practice.

Alternatively, you can self-refer by calling 023 8202 0363

Once a referral has been received, you will be contacted by a social prescribing link worker and offered an appointment.

Appointments are available at ESP Primary Care Hub, Lowford Centre, Southampton SO31 8ES or by telephone/virtual or community based, depending on the appointment or activity.

Meet the Team


Health & Wellbeing Coaches

Health and wellbeing coaches (HWBCs) will predominately use health coaching skills to support people to develop the knowledge, skills, and confidence.

This will help them to become active participants in their care so that they can reach their own health and wellbeing goals. They may also provide access to self-management education, peer support and the social prescribing service.

We can support you with:

  • Long-term chronic illness self-management
  • Weight loss   
  • Improving your diet
  • Movement and exercise    
  • Improving your overall health and wellbeing
  • Reducing the amount of medications you’re taking
  • Taking charge of your own health 
  • Managing your health at home

Meet the Team


Clinical Pharmacist Team

The Eastleigh Southern Parishes Pharmacy team is made up of clinical pharmacists and pharmacy technicians. 

Our clinical pharmacists have completed extra training to become Independent Prescribers.  This means they can review your medications and condition to make changes to your prescription.   Pharmacy technicians support pharmacists in their role to ensure medicines are used safely and efficiently.  Pharmacy technicians will help support patients take their medicines and help problem solve any concerns regarding your medicines. As a team we work together to ensure patients are getting the best out of the medicines and are taking them as safely as possible. 

We focus on medication reviews for patients on multiple medications, those taking medicines more likely to cause harm, and residents living in care homes.  We also focus on medication reviews for long term conditions such as high blood pressure, long term pain and depression, amongst others.   We can request blood tests and support you with other monitoring needed to take your medicines safely. 

Pharmacists and pharmacy technicians work to improve medicines safety. They are experts in medicines and can free up GP time and appointments by ensuring patients are seen by the most appropriate Health Care Professional for their needs.  Any patient who wishes to have their medication reviewed by the pharmacy team can contact their surgery directly to be referred to us. 

Meet the Team


Musculoskeletal First Contact Practitioners

Advanced practitioners working within primary care with extensive expertise in the clinical assessment, diagnosis, and management of musculoskeletal (MSK) conditions. 

First Contact Physiotherapists (FCP) is a new model evolving in UK. Patients with MSK conditions bypass the appointment with the GP and go straight to get help with a specialist physiotherapist who has undertaken the required post-registration training. This makes wait and recovery times shorter, frees up GP appointments and reduces needs for medication. 
The benefits of FCP include: 

  • Faster access to MSK care 
  • More in-depth appointments 
  • Reduced waiting times 
  • Reduced referrals to other NHS departments 
  • Higher quality of care 

A typical FCP appointment involves assessment, diagnosis and first-line treatment. FCPs can also refer patients for a course of physiotherapy treatment, order investigations or make referrals into secondary care services using the same pathways as GPs. As a person-centred service, most appointments include self-management advice, social prescribing, and discussions about physical activity and fitness for work.

Meet the Team


Home Visiting Paramedic Service

Support patients in their own homes to prevent unnecessary hospital admissions, through a pro-active service.

  • The team will encourage integrated working with adult services through earlier intervention, joining up the services to provide a holistic package of care for patients.
  • Practices within the primary care network will refer patients into the team on the day for a home visit. We currently have two members of staff providing this service in the locality.
  • The roles involve visiting patients within their own homes at the request of a General Practitioner, often these patients are housebound and are unable to attend face to face appointments at a surgery, we do not see any patients under the age of 18.  The aim of this role is to offer appointments to these patients and to try and ease some of the pressure from the local General Practitioners.   We are able to collect urine and stool samples and take these to the surgeries when required on behalf of the patients, which in turn results in quicker results and improved times for the correct medications to commence.
  • The service is there to provide high quality patient care, to advise the patient and if needed to arrange prescriptions via their registered GP.  The roles are valuable to providing patients alternative pathways and referral to the social prescribers, care navigators and support groups that offer support, companion, and eases isolation.   We aim to keep patients at home and avoid unnecessary hospital transfers/admissions but can admit patients to a local hospital when required.
  • The team can visit patients within their own homes between the hours of 09.00 - 17.00 Monday to Friday

Meet the Team


COVID-19 vaccine programme

The COVID-19 vaccination booster programme is operating out of ESP Primary Care Hub, Lowford Centre, Southampton, SO31 8ES

Offers walk in appointments


Advanced Mental Health Practitoner

A advanced mental health practitioner will provide advice on mental health, offer support, consultations and liaise with the wider local health and social care system.

The advanced mental health practitioner will receive referrals from the primary care network practices (Hedge End Surgery and Blackthorn Health Centre), to support patients with the following:

  • Low mood
  • Emotional coping
  • Intellectual disabilities
  • Low level mental health
  • Neurodevelopmental differences
  • Psycho education
  • Low level cognitive behavioural therapy, dialectical behavioural therapy & motivational interviewing patient 
  • Normally 6-8 sessions will be required for low mental health conditions for people aged between 18 to 65 years.
  • The service is available from 8.30am until 4.30pm Monday to Friday

Further information